Refund policy


At Lume, we’re committed to delivering an exceptional experience. If your order isn’t exactly as expected, we’re here to help. 

Eligibility

  • Refunds and exchanges are available within 14 days of receiving your order.
  • Products must be returned unused, unopened, and in their original packaging, with all accessories included.
  • A valid proof of purchase or order confirmation is required to process any refund or exchange request.

Please Note

  • Fragrance oils are non-refundable and non-exchangeable once opened.
  • Products returned without their original packaging or accessories may not qualify for a refund or exchange. 
  • Returns that do not meet the eligibility requirements may be declined

Refund & Exchange Process

  1. Contact our Customer Care team with your order number and the reason for your request.
  2. Our team will guide you through the return or exchange process and arrange the next steps.
  3. Once your product is received, it will be carefully inspected by our technical team.
  4. If your request is approved:
    • Online payments will be refunded to the original payment method.
    • Cash or Cash on Delivery orders will be refunded through the available payment methods.

Approved refunds are processed within 14 business days after the inspection is completed.